Call us 2000 1131, 6763 1163

Complaint procedure

Currencies

XClose

Main currencies

  Sign Buy Sell  
USD USD 1.1355 1.0984

Fall

RUB RUB 74.3500 71.6978

Fall

SEK SEK 11.0663 10.5747

Fall

NOK NOK 10.2927 9.8407

Fall

GBP GBP 0.9406 0.9047

Fall

All exchange rates

Prices in the world market

  Sign Buy Sell  
EUR USD EUR - USD 1.1095 1.1094

Fall

EUR GBP EUR - GBP 0.9146 0.9142

Fall

EUR RUB EUR - RUB 74.1355 74.0978

Fall

All prices in the world market

Complaint procedure

Client has the right to present his complaint in the suitable form (orally or written form).

Client can present a petition by the following channels:

  • By phone + 371 6763 1163 or + 371 2000 1131 (workdays from 10:00 to 19:00);
  • By e-mail domina@eurex.lv;
  • At the website by filling in a feedback form;
  • At the offices.

Eurex Capital SIA will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, Eurex Capital SIA will inform the client about the reasons of the delay and the new deadline.

Eurex Capital SIA will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post.