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Complaint procedure

Currencies

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Main currencies

  Sign Buy Sell  
USD USD 1.0730 1.0055

Fall

RUB RUB 105.0000 95.0550

Fall

SEK SEK 13.1000 11.5197

Fall

NOK NOK 15.3100 11.7179

Fall

GBP GBP 0.8495 0.8195

Fall

Kõik valuutakursid

Prices in the world market

  Sign Buy Sell  
EUR USD EUR - USD 1.0559 1.0557

Fall

EUR GBP EUR - GBP 0.8319 0.8318

Fall

EUR RUB EUR - RUB 104.2623 104.2533

Fall

All prices in the world market

Complaint procedure

Client has the right to present his complaint in the suitable form (orally or written form).

Client can present a petition by the following channels:

Eurex Capital SIA will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, Eurex Capital SIA will inform the client about the reasons of the delay and the new deadline.

Eurex Capital SIA will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post.

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